Keynote speaker and author Christine Miles has expanded her Listening Path educational framework with a licensable program ...

Most leaders know listening is crucial, but distractions, packed schedules, and our own mental monologues often get in the way. The key isn’t listening more—it’s listening better. In Radical Listening ...

When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Nurse leaders are quite familiar with this question from the HCAHPS survey: ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Psychology Today's online self-tests are intended for informational purposes only and are not diagnostic tools. Psychology Today does not capture or store personally identifiable information, and your ...

Question: I have a new employee who joined our team seven months ago. Recently, we visited a client to negotiate a contract. During that meeting, it became painfully obvious that this individual is ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

To be successful, leaders must be able to take firm action and communicate decisions to the rest of the company. On the flip side, they also need to master active listening, which requires a totally ...

Christian van Nieuwerburgh does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant ...