New offer targets businesses already paying for an answering service and considering a change, with an incentive for ...

Officials say services have transitioned back after the July fire; here’s how to get help.

DALBAR, Inc., the preeminent independent auditor of customer service within the financial services industry, has once again recognized Nationwide Retirement Solutions for delivering exceptional ...

NORFOLK — Over 150 people marched Saturday afternoon from the Norfolk Federal building to the center of Town Point Park to show their discontent with the federal government’s approach to immigration ...

Ascensus, the leading independent technology and service platform powering savings plans across America, today announced outstanding service performance during the company's 2025 end-of-year season ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Rape crisis centers in Pennsylvania have been flat-funded for 6 of the past 10 budget cycles, a reality that administrators say is affecting their ability to serve victims and may lead them to cut ...

US utility PPL Corp has seen its data center pipeline in Pennsylvania swell by 23 percent compared to last quarter, with ...

Just 10 months into a pilot program, Novato’s “alternative response” team has handled more than 1,300 calls for service. The city launched the Specialized Assistance for Everyone program, or SAFE, ...

Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and constituent experiences.

When 911 dispatchers receive a call for which traditional response falls short, the local Alternative Response Team is ready.

All services will be done by IRS-trained and certified community volunteers and will aim to serve families who qualify for ...